Cancellation policy — read before you book, not after
Plans in Rajasthan change — a train gets rescheduled, a flight moves, a meeting runs long. This page sets out exactly what a cancellation costs at every stage, so you know the number before you ever need to dial it in.
- Free window on every booking type
- Charges scale with notice given
- Refunds to the original payment method
One call or message does it
Ring or WhatsApp +91 94141 46691 with your name and the travel date — that's the booking found and cancelled in one exchange. A cancellation counts from the moment we confirm it back to you, not from when you first message, so don't leave it to the last minute if you're near a charge threshold below. The line is open around the clock, including for a change you need to make at 2am before a dawn pickup.
Cancellation charges by booking type
Every charge below is a percentage of the confirmed trip fare, not a flat fee — cancel a short local run and the number stays small.
| Booking type | Free cancellation | Partial charge | Late / close to pickup |
|---|---|---|---|
| Local / City rental | 4+ hours before pickup | 2–4 hours before — 25% of fare | Under 2 hours — 50% of fare |
| Airport transfer | 4+ hours before pickup | 2–4 hours before — 25% of fare | Under 2 hours — 50% of fare |
| Outstation (one-way / round trip) | 24+ hours before pickup | 6–24 hours before — 25% of fare | Under 6 hours — 50% of fare |
| Tour packages (multi-day) | 72+ hours before start | 24–72 hours before — advance / 25% | Under 24 hours — 50% of package |
Figures here are the standard schedule. A long custom itinerary or a booking made in peak season may carry its own written terms, agreed with you at the time you book — call to check if in doubt.
No-shows are treated as a late cancellation
The driver will wait at the pickup point and try to reach you by call and message. Past that window — thirty minutes on a local or airport job, forty-five on an outstation trip — an unreachable passenger is logged as a no-show. The car and driver were held for you, so up to the full fare or advance can be retained rather than the lower late-cancellation figure above.
How and when a refund lands
When a refund is owed — a free-window cancellation, or a trip we could not run — it goes back the way it came.
- Paid to the original UPI ID, card or bank account used
- Initiated within 2–3 business days of approval
- A further 5–7 business days is typical before your bank shows it
- Payment-gateway fees, where charged to us, come off the refunded sum
When we have to cancel on you
Rare, but it happens — a car breaks down on the way to you, a driver falls ill, or the road ahead is closed. When we cannot fulfil a confirmed booking, we first try to send a replacement car. If that isn't possible in time, whatever you've paid is refunded in full, with no charge deducted on our side for the cancellation.
Modifications
A different pickup time, a new address or a bigger car — call or message and we'll adjust the booking where the fleet allows it. A small shift in timing rarely touches the fare. A change that alters the route, adds a day to a tour, or moves you into a larger car will change the price, and we confirm the new figure with you before it's locked in. Trimming an outstation or tour booking close to departure is treated as a partial cancellation under the table above, not a free edit.
Questions about a booking
Call or message us directly — a human reads every WhatsApp message and answers the phone at any hour.