Terms of service
Every trip booked through Amber Cabs runs on the terms below. Read them once; the version that matters is always the one on this page, dated at the bottom.
1. Booking and confirmation
A request comes in three ways — the sticky booking bar on this site, a call, or a message to +91 94141 46691. None of those is a confirmed trip on their own. We confirm by replying with the car, the driver's details and the fare, and the booking stands from that reply, not before. If a date or a pickup point is wrong in what you sent us, tell us straight away — we would rather fix it before the car leaves than after.
2. Fares and pricing
The number we send you is the number you pay. It is built from the distance and the car — ₹17 a kilometre in a hatchback, ₹18 in a sedan, ₹22 in an Ertiga, ₹25 in an Innova Crysta and ₹29 in a Tempo Traveller, with a driver allowance of ₹300 added once per trip on multi-day and long outstation runs. We do not raise that figure because the day you travel is busy, and we do not revise it mid-route because traffic ran long. Where a toll or a state entry tax applies, we name the amount before you book so it is never a surprise at the barrier.
3. Payment
Pay by cash, UPI, card or a direct bank transfer — whichever is easiest at your end. The amount due is the one confirmed at booking, plus any tolls or entry taxes that were disclosed up front. For longer outstation and tour bookings we may ask for a portion in advance to hold the car; the rest is settled on the day.
4. Driver and vehicle allotment
You book a category — hatchback, sedan, SUV, Innova or Tempo Traveller — and we allot a specific car and driver from the fleet closer to the pickup time. If the model you expected is off the road for any reason, we send an equivalent car of the same or a higher category at no change to your fare. Every driver on our roster carries a valid commercial licence and has driven for us before; new drivers are not sent out alone.
5. Customer responsibilities
A trip runs smoothly when a few basics hold on both sides. From you, we ask:
- Be at the pickup point when you said you would be — a driver waiting free is a driver not earning elsewhere.
- Give us the right pickup, drop and contact number when you book, and tell us early if any of it changes.
- Keep passenger count within the seats the car has — four in a hatchback or sedan, six in the Ertiga, and so on.
- No smoking, no alcohol and no hazardous items inside the car.
- Wear the seatbelt fitted to your seat and treat the vehicle as you would your own.
Damage caused inside the car by a passenger is billed to that passenger at the cost of repair.
6. Luggage
Each car's boot capacity is listed against it — two bags for the hatchback, three for the sedan, four for the Ertiga or Innova, ten for the Tempo Traveller. Tell us at booking if you are carrying more than that or something oversized, so we send a car that actually fits it rather than working it out at the kerb. We are not responsible for anything left behind in the car once the trip ends.
7. Cancellations and refunds
What you get back, and by when, depends on the type of trip and how close to pickup you cancel. All of that is set out in full on our Cancellation Policy, which this page incorporates rather than repeats.
8. Liability
We run the trip; we cannot run the road, the weather or the traffic on it. Within what the law allows:
- Delays caused by conditions outside our control — weather, road closures, a breakdown, an accident ahead of you — are not something we can compensate for, though we will always try to recover the time where we can.
- Belongings left in the car, lost or damaged during the trip, are not our liability once the journey is complete.
- Where a claim against us is upheld, the most we owe is the fare paid for that specific trip.
Nothing here removes a right the law says cannot be removed.
9. Circumstances beyond our control
A flood, a strike, a road blockade, a government order or a mechanical failure can stop a trip running as planned. When that happens we try first to arrange another car; where that is not possible, the refund follows the same Cancellation Policy referred to above.
10. Governing law
These terms sit under Indian law, and any dispute over a booking is settled in the courts of Jaipur, Rajasthan.
11. Changes to these terms
We update this page when something about how we operate changes — a new payment method, a revised allowance, a different luggage limit. The date below moves when the wording does. Booking after a change means you are booking under the new version.
12. Reach us
Questions about any of the above go to topcab2025@gmail.com or +91 94141 46691, any hour.
Last updated: July 2026.